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Dallas – Concert Dental Labs is pleased to announce it reached a new all-time high rating by dentists of 4.94 out of 5 for the fixed dental restorations it manufactures for the month of October 2017. The results were based on 885 cases of all restoration types including BruxZir, eMax, PFM’s and PFZ’s for single units and bridges on both natural teeth and implants.
The ratings were collected using Concert’s web-based QC feedback cards allowing dentists to score each case. Each QC card lets the dentist rate each attribute of a case such as fit, shade, contacts, margins and model work on a rating scale of Poor, Fair, Average, Good or Excellent. These choices are then converted to a rating of 1 to 5 respectively and averaged together to reach a total rating for each case.
“I’ve never seen a quality feedback system like ours in any lab I’ve been a part of. Our system truly enables us to create better outcomes over time with each case we do for our dentists – it’s the closest thing a dentist could have to having their very own in-house technician. – Felix Silva, CDT VP Concert Dental Labs
The data reported shows up instantly on each Concert technician’s computer, so they can fine tune attributes like contacts on the very next case for each dentist according to that dentist’s feedback. Additionally, management exports the data to do trend analyses and seek out correlating factors for continuous improvement companywide.
“Every lab says their work fits or looks better but prove to be the same. We had to be different, we had to build the team, technology and QC reporting system that would help us deliver on Concert’s tagline of being “the Best Seats in the House.”-David Lesh, President & Founder Concert Dental Labs
Concert Dental Labs was founded by David Lesh, CDT to provide top-notch restorations using state-of-the-art dental technology. All restorations are made in the USA at Concert's ISO 9001:2008 certified facility. Additional information on Concert Dental Labs may be found at www.concertdental.com
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Concert Dental Labs is the nation's leading, direct-to-dentist technology lab creating the highest-quality restoration products using only FDA-approved materials.